Responses To Conflict

As part of our training to become a mediator, we have been learning to identify different responses to conflict.

Responses to conflict

People act differently when they are involved in conflict

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Turtle:

Characteristics of a turtle -

• Denial
• Avoidance
• Withdrawal
• Loose loose situation

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Teddy Bear:

Characteristics:

• Suppression
• Accommodation
• Acts as though nothing is the matter
• Puts up with it as the sake of peace
• Win Lose SituationLink

Shark:

Characteristics:

• Agressive
• Shout People Down
• Control/be the boss
• Outsmart people
• Win - Lose situation
• Refuse to take no as an answer Link

Fox:

• Win Some - Lose Some
• Compromising
• Divide Equally
• Do what is fair
• Avoid clash of Wills
• Makes confessions to keep a friendship
• Give a bit Link

Owl:

• Co - Operative
• Problem Solving
• Win - Win situation
• “I want to win but I want you to win too. I will state my need and listen to yours”
• Brainstorm ideas to solve a problem
• Make concessions to keep a friendship
• Negotiate a mutually acceptable solution